Returns & Refunds
Returns to our base
You can return most products purchased online to our base at Wray Group Ltd, 58A Fountain Street, Strabane, BT82 8JG so long as they are returned in the original, unused condition within 30 days of receipt and accompanied with your receipt.
Returns by post
You can return products purchased online as long as they are still in their original unused condition and within 30 days of receipt. When posting your items back to us, it’s important you first authorise your return by calling us on +44 (0) 7716 129 244. Once authorised, please return to:
Wray Group Ltd,
58A Fountain Street,
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.
Refunds will be processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method.
****Please note we do NOT pay for Return Postage ****
You can cancel your order or items in your order up to the point of us dispatching your order by contacting us on +44 (0) 7716 129 244.
We may exchange your item
Missing, damaged or incomplete orders
If your order arrives damaged or incomplete, please contact us immediately quoting your order number and detailing the problem with your order.
If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact us and we will open an investigation with the appropriate courier.
Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear or accidents.
If your query is related to a damaged product, then please send an image of the item to [email protected] highlighting the issues along with your order number in the subject of the email.
Contact Customer Services